Return and Refund Policy
Thank you for shopping at Raquel Rommanel. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully to understand your rights and obligations.
- Returns
1.1. Eligibility: We accept returns for most products within 7 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
1.2. Exceptions:
1.3. Return Process: If you wish to return an eligible item, please contact our customer support team at queleliza2@yahoo.com to initiate the return process. We may require proof of purchase or additional information to process your request.
1.4. Shipping Costs: Customers are responsible for all return shipping costs unless the return is due to our error or a defective item.
- Refunds
2.1. Refund Options: Upon the successful return of an eligible item, Raquel Rommanel offers the following refund options:
- Full Refund: We will issue a full refund to the original payment method used for the purchase.
- Store Credit: We can provide a store credit equivalent to the refund amount, which can be used for future purchases.
2.2. Refund Processing Time: Please allow 30 days for the refund to be processed and reflected in your account. Processing times may vary depending on your payment provider.
- Damaged or Defective Items
3.1. If you receive a damaged or defective item, please contact our customer support team within 30 days days of receiving the product. We will arrange for a return or replacement as appropriate.
- Limitations
4.1. Third-Part Products: Please note that some products may be subject to the return policies of their respective manufacturers or suppliers. In such cases, Raquel Rommanel will assist you in contacting the appropriate part for resolution.
4.2. Legal Compliance: This return and refund policy is in accordance with applicable United States laws, including the Federal Trade Commission’s guidelines.
EASY AND FREE RETURNS
We love when our customers enjoy their stylish new jewelry, just as much as we enjoy making sure we provide an excellent retail experience! In the unlikely case you’re not delighted with your purchase, here’s how to request a return or exchange.
RETURNS
Having second thoughts? No worries, we are glad to help.
you will have to ship the items back yourself. To receive a full refund please return the merchandise within thirty (30) days for retail clients. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Return Requirements for Retail Clients
Returns can be requested within 30 (thirty) days after receipt of the product;
The product should be sealed;
The product should be in its original packaging with all Rommanel tags attached;
The product must be received by us in unworn, original condition.
Shipping Policy
Thank you for shopping at Raquel Rommanel. This Shipping Policy explains the terms and conditions related to the shipping of products from our store to customers.
- Order Processing Time
1.1. After receiving your order, we will process and ship it within 7 business days. Please note that this processing time does not include weekends or holidays.
1.2. In case of high order volumes or unforeseen circumstances, there may be delays in order processing. We will make our best efforts to notify you promptly of any significant delays.
- Shipping Methods and Delivery Time
2.1. We offer various shipping methods to deliver your order. The available options and estimated delivery times will be displayed during the checkout process.
2.2. The estimated delivery time is calculated from the date of shipment, not the date of order placement.
2.3. Please note that the estimated delivery times are provided by the shipping carrier and are subject to change due to factors beyond our control, such as weather conditions or customs delays.
- Shipping Rates and Fees
3.1. The shipping rates and fees are determined based on the weight, dimensions, destination, and shipping method chosen for your order. The applicable shipping charges will be displayed during the checkout process.
3.2. Any additional taxes, customs duties, or other fees associated with international shipments are the responsibility of the customer. Please check with your local customs office for more information on potential charges.
- Order Tracking
4.1. Once your order has been shipped, we will provide you with a tracking number and a link to track your package’s progress. You can use this information to monitor the status of your shipment.
4.2. Please note that tracking information may take some time to update after the shipment is dispatched.
- Shipping Restrictions
5.1. We currently offer shipping to all the US. If your location is not listed, we regret that we cannot fulfill your order at this time.
5.2. Certain products may have additional shipping restrictions due to legal or safety regulations. These restrictions will be clearly indicated on the product page, and we will not be able to ship such items to restricted locations.
- Address Accuracy
6.1. It is your responsibility to provide accurate and complete shipping information when placing an order. Please double-check the shipping address to ensure its accuracy, including any necessary apartment, suite, or unit numbers.
6.2. We will not be held responsible for any delays, misdeliveries, or non-deliveries resulting from incorrect or incomplete shipping information provided by you.
- Contact Us
7.1. If you have any questions or concerns about our Shipping Policy, please contact us at queleliza2@yahoo.com
DEFECTIVE MERCHANDISE EXCHANGE
At Rommanel we pay rigorous attention to our product quality. In the unlikely event that you receive defective merchandise please contact us immediately at (781) 568 1560 or queleliza2@yahoo.com and we will gladly replace the item.
